Delete Account

How to delete

On Web, Android, or iOS, open Account or Profile and choose Delete my FixIt data. Complete the existing confirmation steps. Guests can delete eligible unclaimed installation data; signed-in users can request account-wide deletion.

The destructive action remains protected by the current authentication, billing-status, active-session, and confirmation checks.

What FixIt deletes

Eligible account-wide deletion removes the FixIt user mapping, linked installations, profile and device details, repair history, diagnostic usage, safety records, entitlement records, and the mapped Clerk account. Guest deletion removes eligible FixIt-owned data associated with the unclaimed installation.

Account deletion does not cancel an external subscription. Unfinished Live sessions or a non-terminal Stripe subscription may need to be resolved before deletion can complete.

Limited records that may remain

Account-deletion tombstones are retained for up to 24 months after account deletion for security, deletion-integrity, and abuse-prevention purposes. Tombstones contain only a non-reversible HMAC-derived identifier, provider namespace, and deletion timestamp, and are not used to restore deleted account data.

Operational logs hosted in Railway are available to FixIt operators for 30 days under the current Railway Pro plan. FixIt does not currently export or archive these logs to another logging provider. Railway controls any underlying provider-side retention outside the operator-visible period.

Account deletion removes live application data, but it cannot selectively rewrite immutable historical backups. Deleted data may remain encrypted in an existing backup until that backup expires under its schedule or approved manual-backup retention. Backups are not used to restore deleted accounts except during legitimate disaster recovery, after which deletion protections must be reapplied and verified.

Service providers may independently retain limited records under their own legal and operational policies.

Questions about deletion

For privacy or deletion questions, contact finance@apptastic.mobi.